Platform Features Overview

Anakin is a comprehensive platform for building digital workers that can answer questions, qualify leads, collect information, schedule meetings, and support your team. Below is a practical overview of the core feature sets available to workspaces.

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AI E-Commerce Storefront

Native Storefront

Agents feature an integrated storefront showcasing products in dynamic grids directly in the chat window. Products are stored in your workspace and synced to the agent.

In-Chat Checkout

Users can browse products, add them to a cart, and complete orders using a glassmorphic checkout UI without leaving the conversation. The entire purchase flow happens in-chat.

Follow-Up Awareness

Completed orders help the agent personalize future replies, such as thanking a returning customer for a recent purchase or answering questions about an order.

Collections & Categories

Organize products into collections. Agents can display category carousels to help visitors browse by type.

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Intelligent Agent Builder

Starter Prompt Templates

Instantly initialize new agents using pre-built templates:

• Store Bot - Product browsing and ordering
• Booking Assistant - Calendar and scheduling
• Customer Support - FAQ and ticket handling

Knowledge Base

Upload PDFs, text files, and documents so agents can answer from your real business materials. The builder supports drag-and-drop uploads and file previews.

Custom Tool Configurations

Assign active tools like Store, Lead Form, Scheduler, Inbox Escalation, or Email to individual agents. Each agent only uses the tools you enable for its role.

Visibility & Access Control

• Public - Anyone can view, with access rules for chatting
• Restricted - Only approved visitors can interact
• Private - Owner only

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Agent Operator Command Center

Conversation Dashboard

Real-time side-by-side visibility into live active chats with visitors. See message history, visitor profiles, and agent responses.

Interactive Rule Creation

Use "Add Rule" buttons on any agent message to quickly type a correction and instantly update the agent's behavior for future turns.

Greeting Campaigns

Manage introduction messages that trigger specifically when tools like stores or schedulers are opened. Supports multiple greeting types:

• Text greetings
• Product carousels
• Quick reply buttons
• Booking components
• Lead forms

Escalation & Inbox

When an agent cannot answer, it escalates to your inbox. You can reply as the agent, taking over the conversation.

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Visitor Intelligence

Visitor Profiles

Agents remember visitors across sessions. Preferences, facts, and conversation history are stored in visitor profiles.

Lead Management

Captured leads are stored with:

• Name, email, phone, company
• Interest tags
• Conversation context
• Source tracking

Booking Management

View, reschedule, or cancel bookings. See chat history for each booking.

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Website and Team Connections

Embed Anywhere

Add your agent to any website with a single script tag:

``html

<script src="https://tryanakin.app/embed.js" data-agent="your-slug"></script>

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CRM and Automation Connections

Connect leads, bookings, and important events to your existing CRM or automation tools.

Team Workflows

Use your inbox, reports, and lead records to coordinate the handoff from AI conversations to human follow-up.